White House e-Discovery Squeeze Puts Email Backup in Focus
An article in Computerworld sheds light on the vulnerability of not having a email archiving policy in place. The White House is dealing with a federal judge’s order to prepare a discovery plan amid a legal skirmish about missing email. Industry experts say businesses should move to improve backup and email archiving policies to avoid similar legal problems.
Mike Osterman, president of Black Diamond, Wash.-based Osterman Research Inc., said many businesses operate under the false assumption that e-mail is not a business record. He said that most business and IT managers fall short of creating adequate e-mail archiving and policy-based data-retention processes.
It is estimated that more than two-thirds of business correspeondence is captured in email. Having a system in place to manage legal and compliance issues, as well as providing the capability for users to tap into this vast knowledge store can boost prodcitivity, customer service and profitability.
